9q bet Privacy Policy — Our Commitment to Protecting Your Personal Information

1 Introduction

9q bet (https://9qbet.onl) is a trusted online gaming and betting platform serving millions of users across Bangladesh. We understand how valuable your personal information is, and protecting it is a responsibility we take seriously.

This Privacy Policy clearly and transparently sets out: what types of information we collect, why we collect it, how we use it, and what rights you have over your data. The 9q bet Privacy Policy has been prepared in accordance with applicable laws in Bangladesh and international data protection regulations.

This policy applies to all 9q bet services, websites, mobile applications, and communication channels. If you disagree with any part of this policy, please contact our support team.

2 What Information We Collect

9q bet collects only the information that is necessary. Requesting unnecessary or excessive data goes against our policy. The types of information we collect are as follows:

3 How We Collect Information

9q bet collects your information through various methods, always with full transparency:

• Registration Process: Information you provide directly when creating your account.
• KYC Verification: Documents submitted to verify identity and address.
• Transaction Processing: Information received from payment gateways during deposits and withdrawals.
• Automatic Collection: Through cookies and log files during your use of the platform.
• Customer Support: Information provided when contacting our support team.
• Third-Party Verification: Information received from identity verification service providers (with your consent only).

Before collecting any data, we inform you why it is needed and how it will be used. 9q bet is committed to full transparency in line with our Privacy Policy.

4 Purpose of Data Use

9q bet uses the information collected from you solely for specified purposes. No data is ever used beyond its intended purpose:

• Account Management: To create, manage, and secure your account.
• Identity Verification: To complete the KYC process and prevent fraud.
• Payment Processing: To process deposits, withdrawals, and other financial transactions.
• Customer Support: To address your questions, complaints, and support needs.
• Security Assurance: To detect and prevent suspicious activity.
• Legal Obligations: To comply with applicable laws and regulations.
• Service Improvement: For analytical purposes to improve your platform experience.
• Promotional Communications: To inform you about offers and bonuses, with your consent.

5 Data Sharing Policy

9q bet does not sell your personal information or share it with third parties for advertising purposes. However, there are limited circumstances where sharing may be required:

• Payment Providers: Payment gateways such as bKash, Nagad, Rocket, or bank — for transaction processing purposes only.
• Identity Verification Services: Authorized third-party agencies for KYC verification.
• Legal Authorities: In response to a court order or a lawful request from a government authority.
• Security Partners: Partner organizations for fraud detection and prevention.

Every third-party organization is contractually bound to comply with 9q bet's Privacy Policy. They may only use data for specified purposes and are not permitted to share it elsewhere.

6 Cookies Policy

The 9q bet website uses cookies to enhance your experience. Cookies are small text files stored in your browser. The types of cookies we use:

• Essential Cookies: Required to maintain login sessions and security — these cannot be disabled.
• Functional Cookies: To remember your preferences and language settings.
• Analytics Cookies: To understand platform usage statistics (Google Analytics).
• Marketing Cookies: To show you relevant offers — you can turn these off at any time.

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect the availability of certain platform features.

7 Security Measures

9q bet employs the latest security technologies to protect your data. Our security framework:

• SSL/TLS Encryption: 256-bit encryption is active across the website and app.
• Two-Factor Authentication (2FA): Add an extra layer of security to your account.
• Firewall Protection: Advanced firewalls are in place to block unauthorized access.
• Regular Security Audits: Periodic audits conducted by third-party experts.
• Data Masking: Sensitive information is partially masked when displayed.
• Access Controls: Only authorized personnel may access information on a need-to-know basis.

8 Your Rights

Under the 9q bet Privacy Policy, you hold the following rights:

• Right to Access: You can find out what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or incomplete information.
• Right to Erasure: You may request deletion of your data under specific circumstances.
• Right to Restrict Processing: You may request that the use of your data be restricted in certain cases.
• Data Portability: You can receive your data in a standard, portable format.
• Right to Object: You may object to your data being used for marketing purposes.

To exercise any of these rights, email us at [email protected] or reach out via live chat. We typically respond within 7 business days.

9 Data Retention Period

9q bet does not retain your information longer than necessary. Our data retention policy:

• Account Information: For the duration your account is active, and for 5 years after closure.
• Transaction Records: Up to 7 years, as required by legal obligations.
• KYC documents: 5 years from the date of verification.
• Log Files: Up to 90 days for security review purposes.
• Support Contact: 2 years after the issue is resolved.

Once the retention period expires, data is securely deleted or anonymized so that you can no longer be identified.

10 Minor Protection

9q bet is an adults-only platform. No one under the age of 18 is permitted to register or participate in gaming.

• Age verification is mandatory at the time of registration.
• Age verification is carried out as part of the KYC process.
• Accounts belonging to underage users are suspended immediately.
• Parents or guardians can report any suspicious activity to us.

11 Privacy Policy Updates

9q bet may update this Privacy Policy as needed. We will notify you before any significant changes take effect:

• A notification banner will be displayed on the website.
• Sending update notifications to your registered email.
• Users will be informed of the updated policy at the time of login.

Continued use of the platform after any changes indicates your acceptance of the updated Privacy Policy. Always check the "Last Updated" date at the top of the page.

12 Contact Us

For any questions, concerns, or requests regarding our Privacy Policy, please reach out to our dedicated privacy team:

• Email: [email protected]
• Live Chat: Chat icon in the bottom-right corner of the website (active 24/7)
• Response Time: Typically within 2–4 hours
• Data Protection Requests: Processed within a maximum of 7 business days

We respect your privacy and treat every request with the utmost care. Your trust in 9q bet is our greatest asset.